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Build Your Tech Team Without Paying 20% Recruiter Fees.

A fixed-fee hiring system designed for MSPs and IT businesses with 2-5 staff.

Save money. Save time. Hire with more insight.

Transforming How Leading Companies Innovate with Customer Feedback

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If you’re running a growing MSP or IT company, you know this:

  • You don’t have internal HR.

  • You don’t have time to screen 100 resumes.

  • Recruiters charge 15–25% of salary.

  • Resumes look polished — but interviews reveal the gaps.

  • One bad hire costs months of productivity.

And the worst part?

You’re paying high contingent fees for a process that still leaves risk.

Resumes can now be AI-written in minutes.

Video responses can’t.

Every shortlisted candidate:

  • Records structured answers to your key questions

  • Explains technical scenarios

  • Demonstrates communication style

  • Shows confidence and clarity

You immediately see:

  • Can they explain complex issues clearly?

  • Do they sound client-ready?

  • Do they align culturally?

  • Do they actually understand what they claim?

For MSPs especially — communication is revenue.

Traditional vs Hire SMart

The Financial Difference

Traditional Recruiter:

  • 20% fee on $100k salary = $20,000

HireSmart:

  • Fixed campaign fee (example: $6k–$8k)

  • No % of salary

  • Predictable cost

For growing MSPs, that difference funds:

  • A part-time admin

  • Marketing campaigns

  • Tooling upgrades

  • Or simply better cashflow

Built for 10–50 Person Tech Companies

We specialise in supporting:

Growing MSPs

Break down silos between departments with a shared, real-time view of customer feedback. From product to support, ensure every team acts on the same insights.

Boutique IT consultancies

Deliver experiences that exceed expectations. Give your team the tools to understand customer journeys deeply and resolve pain points before they escalate. Improve retention and build loyalty through actionable insights.

Cybersecurity firms

Deliver experiences that exceed expectations. Give your team the tools to understand customer journeys deeply and resolve pain points before they escalate. Improve retention and build loyalty through actionable insights.

SaaS start-ups

Bring the true voice of your customers into every decision. Capture and analyze unfiltered feedback from every channel to reveal what your users care about most—so you can prioritize the right features, fixes, and messages.

Cloud specialists

Drive strategic decisions with confidence. Equip leadership with clear, trustworthy data that reflects customer needs in real time. Bridge the gap between business goals and customer expectations.

IT support teams

Drive strategic decisions with confidence. Equip leadership with clear, trustworthy data that reflects customer needs in real time. Bridge the gap between business goals and customer expectations.

Beyond Recruitment

Most of our HireSmart clients realise something:

Hiring is just one part of the puzzle.

Once your team grows beyond 15–20 staff, you start needing:

  • Structured onboarding

  • Performance systems

  • Compliance support

  • Clear employment contracts

  • Retention strategies

HireSmart is powered by Build Px — a people systems and outsourced HR partner.

We can grow with you.

But first — let’s solve your hiring.

Build your team without burning cash on recruiter commissions.

Customer Feedback Analytics

The Way It’s Meant to Be!

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